If you are having problems with your Arlo Camera not Recording, there are a few things that you can do to try and fix the issue.
If you’re receiving notifications but the camera isn’t saving event/motion clips, like those of people, to the library, it could be a storage/recording issue. Don’t worry, we’re here to help!
On this page:
- Check Arlo internet connection issues:
- Check Arlo Wi-Fi signal strength and upload speed:
- Check for firmware updates:
- Power supply issues:
- Check your Arlo settings:
- Replace battery:
- Check your sound and motion sensitivity:
- Avoid direct sunlight:
- Check your subscription plan:
- Log out and log back in to Arlo secure:
- Ensure Arlo camera isn’t offline:
- Check to see filter settings applied on the camera:
- Ensure your Arlo camera is armed:
- Reset Camera:
- Change the hub:
- Delete and add camera again:
- Set up Direct Storage Access:
- Power circle your camera and hub:
I’ve had the same thing happen several times. It was working fine and I thought it was okay since I was receiving notifications. But then, out of nowhere, it just stopped recording on all three of our cameras, even though they’re all active and I can still play live video from each of them.
Arlo Camera Not Recording: 18Ways to Fix
Check internet connection issues:
Having a stable internet connection is super important for your Arlo camera to record videos and send notifications to your mobile device or computer. For instance, if you have a slow or intermittent internet connection, your camera might not be able to upload the recorded videos to the cloud. This could lead to missing clips in your library. So, let’s make sure you have a strong and reliable connection to keep everything running smoothly by following the steps below to troubleshoot the connectivity issue;
Check Wi-Fi signal strength and upload speed:
Make sure your Arlo camera is within the optimal range of your Wi-Fi router. If the camera is too far from the router, the Wi-Fi signal may weaken, resulting in potential connectivity problems. To ensure optimal performance, please note the following minimum upload requirements for Arlo cameras:
- Arlo Ultra and Ultra 2: A minimum upload speed of 3 Mbps per camera is needed.
- Arlo Pro 4, Pro 3, Pro 3 Floodlight, and Video Doorbell: A minimum upload speed of at least 2 Mbps per camera is required.
- All other Arlo cameras: A minimum upload speed of at least 1 Mbps per camera is necessary.
These specifications will help guarantee smooth operation and reliable functionality for your Arlo cameras. Read more about Arlo’s upload speed requirements here.
To assess your internet speed, utilize a speed test application. If the rate falls below the requirement for your Arlo camera, consider upgrading your internet plan.
Another way you can troubleshoot the connectivity issue of your Arlo to ensure it is recording and saving events to the cloud or to the library is by updating the network settings. To begin, launch the Arlo app on your mobile device. Navigate to the ‘Settings’ section and proceed to ‘My Devices.’ Select the camera you wish to configure. Verify the network settings and confirm that it is connected to the appropriate Wi-Fi network.
Restarting the router has proven effective in various situations. It can resolve minor network glitches by resetting both the router and modem. Simply turn off both devices, wait for about 30 seconds, and then reconnect them. Please allow some time for the network to recover.
Check for firmware updates:
Another reason your Arlo isn’t recording is if the firmware your Arlo camera is using is outdated. Having outdated firmware on your Arlo camera can result in multiple functional issues, such as the inability to record videos or receive notifications. Firmware acts as the software that operates your camera, and ensuring it remains up-to-date is vital for achieving optimal performance.
To update your Arlo camera, follow these steps:
- Open the Arlo app on your mobile device and go to ‘Settings.’
- In the ‘My Devices’ section, select the camera you want to update.
- Scroll down to find the ‘Device Info’ section and look for the ‘Firmware Update’ option.
- Click on “Firmware Update” and follow the on-screen instructions. Make sure your camera has a stable internet connection during the update process. It may take a few minutes to complete.
- Monitor the update progress within the Arlo app. Do not disconnect the camera from power or the internet while the update is in progress.
- Once the update is finished, your camera will automatically restart. If it doesn’t, manually restart it to ensure the updated firmware settings take effect.
- Test your camera after the update to ensure it is recording and sending notifications properly. If you encounter any issues, you may need to reset your camera settings to default and reconfigure them.
- It is important to regularly check for firmware updates to keep your Arlo camera running smoothly. Manufacturers often release updates to address issues and improve functionality.
- Ensure your Arlo camera’s firmware is up-to-date for reliable performance.
Updating your Arlo camera is crucial for optimal functionality and performance. Follow these steps to keep it running smoothly and enjoy the best experience.
Power supply issues:
Insufficient power can hinder your Arlo camera’s ability to record videos or send alerts. Therefore, ensuring a reliable power source is crucial for optimal camera performance. I have found that using the recommended power adapter and cable provided by Arlo is the best way to prevent any power supply issues.
Here are other ways to troubleshoot power issues;
- Don’t forget to check the adapter: Always use the original power adapter that came with your Arlo camera. Using third-party adapters may not provide sufficient power, unfortunately.
- Take a good look at the power cable for any signs of damage or wear and tear. Damaged cables can cause power issues, and we definitely want to avoid that!
- Sometimes, it’s all about the power outlet. Give it a shot and try plugging the camera into a different outlet to see if that solves the problem.
- For our battery-powered cameras, let’s make sure the batteries are inserted correctly. Double-checking never hurts!
- If you’re still having power supply issues, consider replacing the power adapter and cable with new ones.
Check your Arlo settings:
Ensure that your Arlo is set to record when it detects motion. Open the Arlo app and go to the ‘Mode’ tab. Review the current settings and make sure that the rules are configured to trigger recording when motion or sound is detected. If needed, you can restore the default settings and reconfigure them to your preference.
Insufficient battery power can compromise the effectiveness of your Arlo camera, resulting in missed notifications and recording failures. To address this, please access your Arlo app and verify if the battery level indicator displays low or depleted batteries. If so, kindly replace them with fresh ones to ensure optimal performance.
Check your sound and motion sensitivity:
If your Arlo camera isn’t sending your notifications or recording to library, please check the sound and motion sensitivity settings. These features determine the level of movement or noise that will trigger your camera to record. Adjust them accordingly, keeping in mind factors such as pet activity or outdoor environment.
If your Arlo camera detects motion but fails to record, it is most likely that your Arlo camera settings are not correct or have a depleted battery. To rectify this, access the settings within your Arlo app and verify that the rules are configured to initiate recording upon motion detection. Moreover, assess the battery status and either recharge or replace it as necessary.
Avoid direct sunlight:
Placing your Arlo camera in direct sunlight can cause it to overheat and potentially damage the internal components. Choose a spot with some shade or use the provided mount to angle the camera away from direct sunlight.
Check your subscription plan:
One of the main reasons why Arlo may not be recording fully is due to the absence of an active Arlo Secure subscription. Please verify if you have failed to renew your monthly or annual plan. To check, simply launch the Arlo Secure App or log in to my.arlo.com, then navigate to Settings and click on Subscription.
To ensure that the camera you want to record is moved from the list of cameras with no plan to the Arlo Secure Cameras, follow these steps:
- Locate the camera you want to move.
- Tap or click on the three bars icon to the right of the camera.
- Hold the icon and drag the camera up.
- Drop the camera into the Arlo Secure Plan list.
By moving the camera to the Arlo Secure Plan list, you will include it in the Arlo Secure plan. This ensures that the camera can record to the Cloud, providing you with the desired functionality.
If you want to opt out of paying for a subscription, check out these 3 baby monitors without subscription
Log out and log back in to Arlo secure:
Another fix to try is to log out of the Arlo secure app and then log back in. This can fix any temporary issues that may be hindering your camera from recording properly such as a network glitch or app malfunction.
Ensure Arlo camera isn’t offline:
Check on https://status.arlo.com/ to ensure that your Arlo camera isn’t offline. An offline camera may be caused by Wi-Fi connectivity issues with the Smarthub or Base station. Ensure that it is within the Wi-Fi router’s range. At times, even my TV doesn’t connect to Wi-Fi and always works when I restart the router. Do the same if the Arlo camera may have temporarily lost connection with your router. Here are some placement tips for Arlo cameras.
Check to see filter settings applied on the camera:
Another reason your Arlo camera may be failing to record could be due to a filter that has been applied on the camera. Filters allow you to specify certain criteria for when recordings should occur, such as motion detection or sound detection. Make sure that no filters have been accidentally turned on and if they have, adjust them accordingly for proper recording.
To enable all recording, here is how you enable all under filter settings;
- Open the Arlo Secure App or log in to my.arlo.com.
- Click on the “Library” option.
- Select the “Filter” option.
- Choose the “Device” option.
- Click on “Select All”.
Ensure your Arlo camera is armed:
One common reason for Arlo cameras not recording is that they are not armed. This means that the camera is currently set to not detect any motion or sound and therefore will not record anything. Make sure that your camera is armed by following these steps:
- Open the Arlo Secure App or log in to my.arlo.com.
- Click on the “Mode” tab.
- Select the specific camera you are having trouble with.
- Click on the “Settings” option.
- Check “Armed” mode as shown in the image below;
- To review/edit the set of RULES, simply click on the pencil icon as shown below;
- The last steps is to ensure the record video is set within the edit rule settings as shown below;
If none of the above solutions have resolved the issue, you may need to reset your Arlo camera. This will erase all current settings and configurations, so it is recommended to only do this as a last resort.
To reset your Arlo camera, follow these steps:.
- For wire-free cameras, remove the batteries for 30 seconds and then reinstall them.
- For wired cameras, unplug the power adapter for 1 minute, then plug it back in.
Wait for the camera to power back on or go back online.
Essential wire-free cameras:
- Restart the camera using the Arlo Secure App.
- Go to Device Settings and tap Restart at the bottom of the screen.
Change the hub:
If resetting your camera does not work, another option is to change the hub. The hub acts as a central connection point for all of your Arlo devices, so if it is not functioning properly, it can affect the recording capabilities of your cameras. You can get second-hand hubs from sites such as eBay.
To change the hub:
- Power off both the old and new hubs completely.
- Remove all devices from the old hub and add them to the new hub.
- Power on the new hub and wait for it to connect to your devices.
- Test the recording capabilities of your cameras.
Check if there was an update:
After a firmware update, sometimes the settings may be changed and it is important to confirm if the record settings are still enabled.
Delete and add camera again:
If changing the hub or resetting your camera does not resolve the issue, you may need to delete and add your camera again. This will completely remove the device from your account and allow you to set it up as if it were a new device.
To delete and add your camera:
- In the Arlo app, go to Settings and select the camera you want to delete.
- Scroll down and tap Remove Device.
- Follow the prompts to remove the device.
- To add your camera again, go to Settings, then select Add a Camera and follow the prompts to set it up.
Set up Direct Storage Access:
Direct Storage Access is a convenient solution to access locally stored videos on your Arlo SmartHub. Instead of manually removing and plugging in microSD cards or USB storage devices into your computer, Direct Storage Access allows you to quickly view recordings through the Arlo Secure App. By using Direct Storage Access, your Arlo recordings are accessed point-to-point without going through the Arlo cloud, ensuring seamless access.
To enable Direct Storage Access:
- Launch the Arlo Secure App.
- Go to Settings and select My Devices.
- Choose a SmartHub.
- Access Storage Settings.
- Toggle the switch for Record Locally to activate local storage on your Arlo device.
- Toggle the switch for Direct Storage Access.
Power circle your camera and hub:
If you experience Arlo connection issues, a simple power cycle of your camera and SmartHub might do the trick. To do this, just unplug both devices from their power source for a few seconds and then plug them back in. Remember to remove any USB devices or microSD cards before doing so if using Arlo local storage. Once everything is unplugged, reconnect the USB device or microSD card and then reconnect the power. This should help resolve any problems you’re facing.
Arlo’s recording period is very short and you may have wondered whether Arlo recorded anything video at all. You expect a camera to record at least 1 minute of movement clip, or even record and save the footage on the cloud.
However, Arlo does not record continuously and only records where there is motion. By default, this period of recording is only 10 seconds. This short video length can make you think that it didn’t record at all.
But it’s also important you understand that not all Arlo cameras record continuously.
About Arlo’s Recording Capabilities
Unlike Nest Cams, some Arlo cameras do not 24/7 streaming capability and recording and only get activated to record a 10-seconds video clip when movement is detected. Again, Arlo is not a continuous-recording camera but you can set up your Arlo camera to record 24/7 just like Nest Cams.
The video below shows how you can fix the 10-seconds recording period. Many users have been frustrated and the gentleman in the video below explains how you can fix the issue of Arlo not recording long enough. He also explains how proper settings on the app will enable you not to miss any notification that your Arlo App will be sending.
Ideally, you make the changes by going to the settings dashboard on your Arlo app and choosing the ‘Armed’ option tab.
Choose the individual camera and make the changes specific to the camera. For example, you can choose to change the settings of the baby monitor in your baby’s nursery.
You need to change the default recording period to more than 10 seconds. It can, however, get extended to up to 120 seconds. You can also opt for the recording to happen until motion stops (although this still has a limit of 300 seconds recording).
Arlo Cameras that Can Record Continuously
If you choose to subscribe to Arlo Continuous Video Recording (CVR) option, you would need to pay for any of the following monthly subscription plans:
- To access 30 days of video footage, a plan will cost you $23.99 for 30 .
- To access 14 days of video footage, a plan will cost you $11.99 for 14 days of storage.
Secondly, you need to have any of the following Arlo cameras. Only these cameras can record continuously throughout the motion period to the cloud.
- Arlo Ultra,
- Arlo Q,
- Arlo Q Plus, and
- Arlo Pro 2
These cameras stream directly to Arlo cloud.
Arlo Cameras That Cannot Continuously Record
Earlier Arlo cameras such as Arlo baby monitor, Arlo and Arlo Pro are not capable of streaming directly to the cloud. They can be a connection between the Arlo cameras and the app but cannot record. Again, only a few brands listed above can record continuously.
Other users have though that the app only notified them but the Arlo camera did not record any video while only a 10-seconds-clip is recorded.
What’s the Maximum Period it Can Record?
If you own these non-continuous streaming Arlo cameras, you can adjust the settings as explained above so you can have your Arlo to record up to 300 seconds, the max.
After adjusting the viewable period to the max of 300 seconds, you can try and see if you can get some recording that you can actually watch. If your Arlo camera is still not recording even a full clip, you can contact Arlo customer support or read these responses by other users.
If any of the non-continuous-recording cameras such as Arlo Pro 2 is not recording at night you should know that might be a different issue. It is possible that the infrared night vision feature of your Arlo Pro 2 is not working correctly.
When LED lights are not activated Arlo camera may not illuminate the necessary infrared light to allow the camera to capture images. If you experience these night vision images not appearing at night, follow these steps:
- Reboot the Arlo camera
- Check if the charging is working well
- Ensure the infrared sensor is working
Why is my arlo not recording?
The most likely reasons your Arlo camera is not recording is because of wifi connectivity issues between the wifi router and your Arlo camera. Check to ensure your connection is functioning to resume recording. If you have recently changed your password or Arlo login information, you may need to re-sync Arlo with your account. To do this, open up the Arlo app and go to Settings. Select Device and then select the Connected Camera that you are having problems with. Select Reset Sync and follow the on-screen instructions.
Arlo Camera Not Recording: 6 Solutions to Fix it
Check for any connectivity issues
One reason why Arlo may not be recording is because of wifi connectivity issues. Make sure that you are within range of your wifi router and that there are no obstructions between the camera and the router.
Take the router and camera offline one at a time to determine whether it’s an issue with your network. For starters, unplug all of the connected cables from the router or camera.
The majority of the time, a lack of wireless connectivity is the reason for the Arlo camera’s failure to record. The Arlo camera must be properly linked to WiFi or a wifi extender with no obstructions to the signal. You can read more on how to extend wifi coverage using wifi extender on Arlo’s website here.
Re-sync Arlo with your account
If you have recently changed your password or Arlo login information, you may need to re-sync Arlo with your account. To do this, open up the Arlo app and go to Settings.
- Select Device and then select the Connected Camera that you are having problems with. Select Reset Sync and follow the on-screen instructions.
- Restart your camera
Check for any obstruction
Make sure your Arlo camera is focused on what you want it to capture. At times, the camera may be positioned to face an obstructing material or location such as the wall. You should find a spot clear of any obstruction.
Restarting the WIFI Router
If restarting the camera does not work, you may want to try restarting your wifi router. To do this, unplug the power cord from the back of the router and wait for 30 seconds. Plug it back in and wait for the router to start up again.
Resetting Arlo Camerasa
If you have tried all of the steps mentioned above and your Arlo camera is still not recording, you may want to reset the camera. To do this, press and hold the Reset button on the back of the camera for 10 seconds. The camera will restart and be back in its default settings.
Replace the battery
If all else fails, you may want to try replacing the battery in your Arlo camera. This can be done by unscrewing the back of the camera and removing the battery. Put in a new battery and screw the back of the camera back on.
Arlo not recording motion
If your Arlo is not recording motion, make sure you change the settings to ‘armed’ and motion detection is activated on the app. If it is not detecting and recording motion, users have found a solution in changing the battery pack.
Read more about smart cameras including those compatible with Google Home here.
- About the Author
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Hi there! I am Ashley Davis, a mom of three kids and the editor here at Safer For Baby. I have been a parent since 2011 and have been doing full-time consulting as a baby sleep expert since 2019. When I am not researching or testing the next baby gear hitting the market, you’ll find me teaching my toddlers a trick or two – especially over the last few months with the lockdown. I hope you’ll find my guides and reviews helpful as you make your next purchase decision. If you have any questions, you can reach me at firstname.lastname@example.org.