Baby Monitors

7 Ways to Fix Frozen Baby Monitor Screen

Ashley Davis

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Has your baby monitor screen frozen and turned dark, making it impossible to see images of your baby? Don’t worry if this is your first time experiencing this. There’s no need to freak out and think someone has taken your baby when you can’t see the video feed.

I had this one experience when my Hellobaby Monitor froze and I couldn’t see anything. I was just about 50 feet away, in the same house, and as I was getting ready to wake up and check on him, the screen finally started showing someone bending over the baby. I was completely convinced that someone was trying to kidnap the baby and had disabled the camera. I hurried over there only to realize it was my husband. Silly guy, or rather silly me!

In this guide, I have shared my expertise having tried out several ways to troubleshoot different frozen monitor screens with a decent success rate. I have put together all the best possible solution applicable to most baby monitor brands in the market today.

This guide is part of our series on ensuring properly functioning monitors to ensure and enhance baby safety. Read our guide on troubleshooting baby cameras here.

What causes the baby monitor screen to freeze?

If your baby monitor is frozen, it could be due to various reasons. Here are some common causes and troubleshooting steps:

  1. Low Battery: If your baby monitor runs on battery power, it may freeze if the batteries are low. Try replacing the batteries with fresh ones and see if the issue persists.
  2. Weak Signal: If your baby monitor is wireless, it may freeze if the signal between the camera and monitor is weak. Move the camera closer to the monitor or try adjusting the antenna for a stronger signal.
  3. Power Supply Issues: If your baby monitor is plugged into a power outlet, check the power supply to ensure it’s working correctly. Try plugging the monitor into a different outlet or using a different power adapter to rule out power supply issues.
  4. Interference: Wireless baby monitors can sometimes experience interference from other electronic devices, wireless networks, or physical obstacles. Move the monitor and receiver away from sources of interference and closer to each other to improve the signal strength.
  5. Software Glitch: Like any electronic device, baby monitors can experience software glitches that cause freezing or malfunction. Try resetting the monitor by turning it off and on again, or consult the user manual for instructions on how to reset or troubleshoot the device.
  6. Overheating: Some baby monitors may freeze or malfunction if they become overheated. Make sure the monitor is placed in a well-ventilated area and is not exposed to direct sunlight or other sources of heat.
  7. Network Issues (for Wi-Fi monitors): If you’re using a Wi-Fi baby monitor, check your internet connection and router settings to ensure they’re working correctly. Sometimes, network issues can cause the monitor’s feed to freeze or lag.
  8. Camera Placement: Ensure that the camera is placed in an appropriate position and angle to provide a clear view of the baby. If the camera is obstructed or facing a bright light source, it may cause the monitor’s feed to freeze.
  9. Firmware Update: Check if there are any firmware updates available for your baby monitor. Updating the firmware may fix bugs or issues that could be causing the freezing problem.

Myths about frozen baby monitor screens:

  • Frozen Screen Indicates Hacking or Security Breach: While it’s essential to prioritize cybersecurity with any internet-connected device, not every frozen screen indicates hacking or a security breach. Technical issues, interference, or software glitches can also cause the screen to freeze.
  • Frozen Screen Means the Baby is in Danger: While it’s essential to ensure that your baby monitor is functioning correctly for peace of mind, a frozen screen doesn’t necessarily mean that your baby is in immediate danger. It’s essential to investigate the cause of the frozen screen and take appropriate action.
  • Frozen Screen Always Requires Immediate Replacement: While a frozen screen can be frustrating, it doesn’t always warrant immediate replacement of the baby monitor. Often, troubleshooting steps can resolve the issue without the need for a replacement.
  • Frozen Screen Always Requires Professional Repair: While some frozen screens may require professional repair, many issues can be resolved with simple troubleshooting steps. It’s essential to assess the situation and try basic troubleshooting before seeking professional assistance.
  • Frozen Screen Is Always Caused by External Factors: While external factors such as interference or network issues can contribute to a frozen screen, internal factors such as software glitches or hardware malfunctions can also play a role. It’s essential to consider both external and internal factors when troubleshooting the issue.

How to fix baby monitor frozen screen:

Troubleshooting a frozen baby monitor screen requires a systematic approach to identify and address the underlying cause. Here’s a detailed guide on how to troubleshoot a frozen baby monitor screen:

  1. Check Power Supply:
    • Ensure that both the baby monitor camera and receiver are properly powered. If the monitor is battery-operated, check if the batteries are charged or replace them with fresh ones.
    • If the monitor is plugged into a power outlet, verify that the power adapter is securely connected and supplying power. Try using a different outlet or power adapter to rule out power supply issues.
  2. Reset the Monitor:
    • Many baby monitors have a reset button and/or an option in the settings menu. Press the reset button or navigate to the reset option in the settings menu to restart the monitor.
    • If there’s no reset button, turn off the monitor by unplugging it or removing the batteries, wait for a few minutes, and then power it back on.
  3. Check for Interference:
    • Wireless baby monitors can sometimes experience interference from other electronic devices, wireless networks, or physical obstacles.
    • Move the monitor and receiver away from sources of interference such as cordless phones, Wi-Fi routers, microwave ovens, or Bluetooth devices.
    • Position the monitor and receiver closer to each other to improve signal strength and reduce the likelihood of interference. Check out this guide on how you can stop baby monitor interference to unfreeze the screen.
  4. Inspect Camera Placement:
    • Ensure that the camera is placed in an appropriate position and angle to provide a clear view of the baby.
    • Check if the camera lens is obstructed by any objects or if it’s facing a bright light source, which can affect the monitor’s feed.
    • Adjust the camera angle or relocate it to a different position if necessary.
  5. Verify Network Connection (for Wi-Fi Monitors):
    • If you’re using a Wi-Fi baby monitor, verify that your internet connection is stable and that the monitor is connected to the Wi-Fi network.
    • Check the Wi-Fi signal strength in the baby’s room and ensure it’s strong enough for reliable connectivity.
    • Restart your router or modem to refresh the network connection and troubleshoot any network issues.
  6. Update Firmware:
    • Check if there are any firmware updates available for your baby monitor. Updating the firmware may fix bugs or issues that could be causing the frozen screen.
    • Follow the manufacturer’s instructions to download and install the firmware update if available. Here is a guide on updating baby monitor firmware.
  7. Inspect Cables and Connections:
    • If your baby monitor has cables or cords, check if they are securely connected to the monitor and receiver.
    • Inspect the cables for any signs of damage or wear and replace them if necessary.
    • Ensure that the connections are clean and free of debris, which can interfere with the signal. Make sure to hide the cables. Here is our childproofing process.
  8. Contact Customer Support:
    • If the troubleshooting steps above don’t resolve the issue, contact the manufacturer’s customer support for further assistance.
    • Provide details about the problem you’re experiencing and any steps you’ve already taken to troubleshoot it.
    • The manufacturer’s support team may be able to provide additional troubleshooting steps or arrange for repairs or replacement if needed.

Troubleshooting Different Baby Monitors Freezing Screens:

Hellobaby Monitor Screen Frozen:

If your HelloBaby monitor screen is frozen, it can be concerning, but there are steps you can take to troubleshoot the issue. Here’s a detailed guide on what to do:

  1. Power Cycle the Monitor:
    • Turn off the monitor by pressing the power button or unplugging it from the power source.
    • Wait for about 30 seconds to 1 minute.
    • Turn the monitor back on by pressing the power button or plugging it back into the power source.
  2. Reset the Monitor:
    • Reset the Hellobaby monitor using the reset button in the camera and follow instructions to reset the parent unit by using the settings on the menu.
  3. Check Power Supply:
    • Ensure that the Hellobaby is properly powered as a frozen screen could be caused by poor power input caused by a damaged adapter to the camera. For the battery-operated parent unit, check if the batteries are charged or replace them with fresh ones if they are depleted.
    • If using AC power for Hellobaby screen, make sure it the power adapter is securely connected and supplying power. Try using a different outlet or power adapter if needed.
  4. Inspect Camera Placement:
  5. Check for Interference:
    • Wireless baby monitors such as Hellobaby using 2.4GHz frequency can be affected by interference from other electronic devices or wireless networks.
    • Move the monitor and camera away from sources of interference such as cordless phones, Wi-Fi routers, or microwave ovens.
    • Position the monitor and camera closer to each other to improve signal strength. Check out effective ways to stop interference here.
  6. Contact HelloBaby Support:
    • If the troubleshooting steps above do not resolve the issue, consider contacting HelloBaby customer support for further assistance.

You can also check out this guide to help you pair Hellobaby correctly

Another possible reason for Hellobaby screen freezing or constantly turning dark is that the VOX mode is activated and set to the lowest setting. In this case, it might appear that the monitor is not responding, but it is actually in sleep mode waiting for sound or movement to activate the screen.

To ensure continuous video and audio streaming without the screen dimming, simply disable or turn off the VOX mode setting on your Hellobaby monitor.

Follow these steps 5 to turn Hellobabyy VOX off;

  1. To access the menu bar, simply press the central OK button, and it will appear before you.
  2. Press the ◀ or ▶ keys until VOX is highlighted.
  3. Press the ▲ or ▼ keys to select the sensitivity level for the parent unit video to turn off after 5min, 15min, or 30min if no buttons have been pressed.
  4. Among the Vox sensitivity options is an ‘OFF’ option which enables you to turn off the VOX mode setting. Press it
  5. Confirm turning off your Hellobaby VOX mode by pressing OK. Here is a link to Hellobaby Manual with more.

You can also check out this video on how to troubleshoot Hellobaby’s screen issues.

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VTech Baby Monitor Screen Frozen:

The most likely reason for VTech screen freezing is system malfunction and often occurs when it’s been in use for some time. VTech’s motherboard overheating as a result of lengthy usage could be the reason for this. In such cases, it is recommended to let the monitor cool down before attempting to use it again.

To prevent system overload and overheating, make sure to turn off the monitor when not in use or switch to power-saving mode. Additionally, regularly clean and check for dust build-up on the monitor’s vents and keep them clear from any obstructions.

The most viable solutions that seem to work for most VTech monitor brands is resetting the monitor by pressing the power button until the welcome screen appears. The power button in many devices is located on the right side of the VTech’s parent unit and is labeled ‘Power’ as shown below;

If that doesn’t work, reset the parent unit by pressing the Reset button at the back of the screen as shown below and as suggested on VTech’s support page here. Here is a quick video on how to reset VTech.

You can also try the following steps if the above don’t work;

  • Power off the monitor by unplugging it from the power source.
  • Remove any batteries if applicable.
  • Wait for a few minutes before powering on again.
  • If the screen is still frozen, try connecting the parent unit with a different camera or placing it closer to the baby monitor for better signal strength.

If none of these solutions work, check the power supply if the adapter is damaged or batteries are drained. Sometimes, interference can also cause the screen to freeze or malfunction. Try moving any other electronic devices away from the baby monitor, especially ones that emit wireless signals. I would also turn off all devices that use WiFi and start by turning on the VTech monitor first to give it a headstart in establishing a strong connection.

It is important to note that these steps may vary depending on the model and brand of your VTech baby monitor. For more specific troubleshooting, it is best to refer to the user manual or visit the manufacturer’s support page.

If all else fails, contact VTech’s customer support for further assistance and potential repairs. It is important to regularly maintain and troubleshoot your baby monitor to ensure its optimal performance and longevity.

VTech baby monitor stuck on powering on:

Another indication of a glitch in the VTech Monitor’s system is when the monitor gets stuck on the power-on or welcome screen, even when it’s correctly plugged in and charging. Don’t worry, though! There’s a simple solution for this issue: a hard reset. By sticking a pin in the reset hole and holding down the power button simultaneously for 5 seconds, you can easily solve many software-related problems. Give it a try! It worked for me.

According to Best Buy’s support page, if the parent unit is not holding a charge, please ensure that the power cord is securely plugged into the power jack and not loose or falling off. The power LED should illuminate to indicate that the unit is charging. Typically, the batteries should last for more than a year(as per VTech but expect it to last no more than 6 months)

If you continue to experience issues, you can reach out to VTech’s Customer Support team at 1-800-595-9511. They are available from 9:00 AM to 5:00 PM, Monday through Friday but do not guarantee that their suggestions will work.

VTech unfortunately relies on batteries that are not very reliable, and I believe these batteries are responsible for most, if not all, of its issues. A weak power supply can decrease signal strength and lead to connectivity problems in the monitor. If you’re feeling stuck and unsure of what to do next, you might want to consider purchasing these replacement batteries-(pick one that is compatible with your VTech brand).

Hubble/Motorola Baby Monitor Frozen:

Experiencing system overload with multiple devices on the same frequency is a common issue encountered with Hubble/Motorola baby monitors. This can lead to screen freezing, lagging, or frequent disconnections. To resolve this, follow these steps:

  1. Turn off the Hubble camera while holding down the ‘Pair’ button.
  2. Turn the Hubble camera back on while still holding down the ‘Pair’ button. Wait for a beep and observe the LED blinking (blue/red or green, depending on the camera model). This process may take up to 20 seconds.
  3. Ensure that no other electronic devices are operating on the same frequency as your monitor.

If the previous steps do not resolve the issue, there have been reports of users successfully unfreezing their Hubble screens by deleting and repairing the paired camera. To delete a Hubble camera, navigate to the ‘Camera’ tab, tap the gear icon next to the desired Hubble camera, and in the top right corner, you will find a bin icon. Tap the bin icon to confirm the deletion of the respective Hubble camera. Here is a 2-minute video of Motorola HubbleConnected troubleshooting steps. These steps will help in pairing.

Another common issue with the Hubble/Motorola baby monitor is a weak or unstable internet connection. If the monitor is connected to WiFi, make sure that your internet connection is strong and stable. You can also try resetting your router or modem if the issue persists.

Read more on the Motorola Support page here. Motorola has also put together a short helpful video on how to update your Motorola Touchscreen Monitor shown below to help solve the dark screen mode/freezing screen;

Anmeate Baby Monitor Frozen Screen: How to Fix:

Anmeate is a simple, non-connected monitor equipped with a simple processor. However, due to its limited processing capacity compared to other brands, the processor can become overworked at times. This can result in a loss of connection, indicated by the frustrating “waiting for connection” screen or dark/frozen screen. Additionally, when the batteries are low, the signal transmission power can decrease, making it unable to deliver signals effectively to the parent unit and will find the screen going blank.

To fix Anmeate’s frozen screen, first, unplug it from power and power it off for 5 minutes before turning it back on. If that doesn’t solve it, check the battery levels. If they are low, replace them with fresh batteries and see if this resolves the issue. If not, check to see if other devices are throttling the bandwidth by turning off other internet-connected devices temporarily.

I have come across some misleading advice suggesting the purchase of Wi-Fi extenders. However, it’s important to note that Anmeate Monitor does not require an internet connection, so boosting the Wi-Fi signal will not resolve any connectivity issues it may have.

Check out our guide on troubleshooting Anmeate Monitor

Kidsneed Baby Monitor Frozen:

If you’re noticing that your Kidsneed Baby Monitor screen is showing images that aren’t there anymore or random stuffed toys in the crib, the processing chip of your Kidsneed Monitor is overworked. Just like other inexpensive monitors like Anmeate, the processing capacity of the Kidsneed Baby Monitor is limited when it comes to multitasking and it may struggle with continuous usage. Other troubleshooting tips above may work but below is what Kidsneed recommends.

According to Kidsneed Baby Monitor’s manual, if the screen of your Kidsneed monitor is frozen, they recommend starting the fix with a soft reset which involves restarting the camera by plugging out the adapter and then plug it into the socket again. Kidsneed does not indicate the period to wait before replugging the camera to AC but I recommend 5 minutes as this will allow the overworked processor time to slowly cool down before restarting.

After power cycling, do a hard reset by pressing the reset key at the back of the parent unit hidden behind the stand while both units are plugged into AC power. This should reset the monitor to its factory settings. If this doesn’t work, try replacing the batteries with fresh ones and check for any interference from other devices.

You can read more on Kidsneed Baby Monitor manual here.

Here is also a helpful guide on how to correctly pair Kidsneed Monitor