Baby Monitors

13 Ways to Fix Owlet Cam 2 Not Pairing(Solved!)

Sandra W Bullock

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I’ve had the Owlet camera for around 6 months now, and I must admit, I’ve been quite frustrated with the pairing issues it has. Every time there’s a power interruption or I unplug it, especially when I’m traveling, I have to go through the process of pairing it again, and let me tell you, it can be quite a hassle.

After several back-and-forth emails and calls with Owlet support, I found a few troubleshooting tips that work. In this guide, I have shared detailed proven steps that you can follow to fix your Owlet Cam 2’s pairing issues.

What is Owlet Cam Pairing?

Owlet Cam pairing is the process of connecting your Owlet Cam 2 to your smartphone via Wi-Fi. This is an essential step in setting up your camera as it allows you to view the live stream from your camera on your phone.

While Owlet’s pulse oximetry technology is known to be far more accurate compared to other monitoring technologies for vital signs, Owlet’s Cam is full of bugs and is below average when compared with other Wi-Fi monitors.

Owlet connects to WPA PSK or WPA2 PSK Wi-Fi and works with both 2.4GHz or 5.0 GHz Wi-Fi. The dual-band frequency is supposed to be beneficial but is known to cause issues with pairing at times.

This guide is part of our series on troubleshooting baby monitors including Owlet to ensure our readers are relying on properly functioning safe baby monitors. We also have a detailed guide with 23 ways to fix Owlet that won’t connect to Wi-Fi.

Possible Reasons for Owlet Cam 2 Not Pairing

Before jumping into the troubleshooting steps, it’s essential to understand the possible reasons why your Owlet Cam 2 may not be pairing. Here are a few common reasons:

  1. Wi-Fi Connection Issues: If you’re having trouble connecting your Owlet Cam 2 to your Wi-Fi, the issue could be with your network connection. This could be due to weak signal strength, incorrect passwords, or router issues.
  2. Camera Firmware Update: Occasionally, Owlet releases firmware updates for their cameras. These updates can sometimes cause pairing issues if not installed correctly.
  3. App Issues: If the Owlet app on your phone is outdated or has bugs, it can cause problems with pairing your camera.
  4. Distance Between Camera and Router: The distance between your Owlet Cam 2 and your Wi-Fi router can also affect the pairing process. If they are too far apart, the camera may have trouble connecting to the network.

Troubleshooting Steps to Fix Owlet Cam 2 Not Pairing

Now that you know the possible reasons for your Owlet Cam 2 not pairing let’s dive into some troubleshooting steps to fix the issue:

Ensure the Camera is in Pairing Mode:

If the Owlet cam is not flashing a green light, it indicates that it is not yet ready to pair. To initiate the pairing process, press and hold the button located behind the camera for approximately 20 to 40 seconds. Wait for the device to provide an audible confirmation. You’ll hear; “ready to pair.” Following that, you will need to enter the Internet password and scan the camera using the QR code that appears.

If successful, you’ll immediately get Owlet cam stream on your phone app with no glitches. However, you may also find that after entering the password, it will tell you to wait for 4 minutes and after those 4 minutes, you get an error that it failed to connect.

If that happens, try the next suggestion.

Move Camera Closer to Router:

If you continuously get an error message after trying a few times, try moving the camera closer to your Wi-Fi router. The distance between the two can affect the pairing process, and bringing them closer together may help.

The range for Owlet Camera indoors is perfect at a distance not exceeding 30 ft between the camera and the router. If this distance is more than 30 and are living in a large, perhaps multi-storey building, you might need a Wi-Fi extender to boost your signal.

If the camera is within indoor range and still not working, try the third fix below;

Ensure Proper Network Configuration:

If the camera is still not pairing, double-check your network configuration. Ensure that the Wi-Fi password and router name are entered correctly. Also, check for any restrictions on your network such as MAC filtering or firewalls that may be blocking the connection between the camera and your internet.

If you are using WPA2 PSK, change is to WPA PSK and see if that fixes it.

Check for updates:

Another possible solution is to check for any updates for your Owlet Cam 2. This can be done through the app or by visiting the Owlet website. If there are any updates available, make sure to download and install them before attempting to pair the camera again.

Power cycle the router:

If none of the above solutions work, try power cycling your router. This involves unplugging it from its power source for 30 seconds and then plugging it back in. Wait for the router to reboot and then attempt to pair the camera again.

Reset Camera:

If none of the above solutions work, try resetting your Owlet Cam 2. To do this, press and hold the reset button on the back of the camera for 30 seconds. Once completed, try pairing the camera again.

To factory reset the Owlet cam, follow these steps;

  1. Press and hold the reset button on the back of the camera for 30 seconds.
  2. While holding down the reset button, disconnect the power cable from the camera.
  3. Continue to hold down the reset button for an additional 15 seconds.
  4. Reconnect the power cable while still holding down the reset button.
  5. Release the reset button once the LED light on the front of the camera flashes rapidly.
  6. The camera will now be reset to its factory settings and you can attempt to pair it again.

Change Wi-Fi Network to 2.4GHz frequency:

If you are still unable to pair your Owlet Cam 2, try changing the Wi-Fi network frequency to 2.4GHz. This can be done through your router settings or by contacting your internet service provider. While 2.4 GHz frequency is congested, Owlet Cam only supports this frequency band unlike Owlet Dream Sock which supports both 2.4Ghz and 5Ghz frequencies.

If you are setting up for the first time, you need to use the 2.4 GHz frequency as outlined by Owlet here.

Check Proxies and Disconnect VPN:

If you have a proxy server or VPN set up on your network, this may be causing issues with pairing the Owlet Cam 2. Try disconnecting from the proxy server or disabling the VPN and then attempt to pair the camera again.

Update Router Firmware:

Sometimes outdated router firmware can cause connectivity issues. Check to see if there are any updates available for your router and update it if necessary. This may help resolve pairing issues with the Owlet Cam 2.

Use RouteThis Help App, a Wi-Fi self-help tool:

If you live in the US or Canada, and your Owlet Cam disconnects frequently from Wi-Fi, you can download the Route This app on AppStore or Playstore to assist you in troubleshooting your Owlet pairing issues.

Follow these steps to fix pairing issues with Owlet;

  1. Launch the RouteThis Helps app and tap on Begin.
  2. Input the access code OWLT.
  3. Connect your phone to your WiFi network.
  4. Tap on Get WiFi Network to select the currently active connected WiFi network.
  5. Tap on Connect to Router to enable communication between devices in your local network and the app.
  6. Tap OK to grant necessary permissions to your Local Area Network.
  1. Tap the I Moved It option once you bring your phone close to your Owlet Device.
  2. Confirm the push notification when you’re ready to initiate the scan.
  3. Please allow 2 minutes for the scan to fully complete before checking notifications, closing the app, or locking your phone.
  4. The scan results will display for WiFi Compatibility and Wireless Speed Test.
  5. To access further details, tap Improve Owlet Performance located at the bottom of the screen.
  6. Tap on each Recommendation to view the steps for enhancing your network’s performance.
  • Step 1 to fix owlet cam pairing issues using RouteThis Help App
  • Step 2 - scanning to find network and fix Owlet pairing problems
  • Step 3 - scanning to find network and fix Owlet pairing problems
  • Step 4 - checking speed to fix Owlet not pairing

All the steps above are listed on this Owlet support page.

Use Alphanumeric characters in Wi-Fi Password:

Please ensure that you use alphanumeric characters in your Wi-Fi password. Owlet’s software doesn’t recognize non-alphanumeric characters. Special characters(non-alphanumeric) or symbols in passwords may cause issues with pairing. Alphanumeric passwords are fine but avoid any characters such as “%”, “$” or “!”.

Check Wi-Fi Network Speed:

To ensure optimal performance of the Owlet Cam, it is recommended to have an upload and download speed of 2 Mbps or higher on your WiFi network. If you’re unsure whether your network meets this requirement, you can use Speedtest.net, a popular service, to check your speed. If you experience any speed-related issues, please reach out to your Internet Service Provider (ISP) for assistance.

Don’t use Auto-scan mode:

It is recommended to not use Auto-scan mode when setting up your Owlet device. This may cause issues with pairing as it can interfere with the Wi-Fi network. Instead, manually input your Wi-Fi information.

Contact Customer Support:

If after trying all of these troubleshooting steps, you are still unable to pair your Owlet Cam 2, it may be a hardware issue. Please contact Owlet customer support for further assistance and possible replacement options. Here is a link to Owlet’s support page.

Owlet Cam 2 QR code not scanning: 9 Ways to Fix

As you set up Owlet Cam 2 when after purchasing it, there is a QR code on the app that you need to position the Owlet Cam 2 to scan it. To troubleshoot your scanning issues with Cam 2, make sure that you have;

  • Remove the sticker on Owlet Cam’s front
  • Connected Owlet Cam and your phone to a 2.4 GHz network
  • Have adjusted the brightness to 100% on your smartphone
  • Verify that the camera is blinking red and blue to indicate that it is in pairing mode

Now, use these suggestions to get your Owlet camera to scan the QR code on the app;

fixing owlet cam qr code scanning problem to start pairing
Image showing how you should move Cam 2 to app so it can read the QR code. Credit:Owlet
  1. Hold the phone steadily and close to Owlet Cam 2 – about  8 inches (15-20cm) as per Owlet’s support page.
  2. If you notice any glare on the screen, try changing the angle of your phone or turning off room lights.
  3. If using an iPhone, switch off “Night Shift mode” and scan again. Night Shift can interfere with QR code scanning.
  4. Hold the camera and phone steadily for 5 seconds and tap ‘I heard a chime’ on your phone if you hear the chime.
  5. If that doesn’t work, move the camera closer to the phone and attempt to scan again.
  6. If still unsuccessful, try restarting your phone and then scanning the QR code once more.
  7. If you have an Android device, check that your camera is set as the default app for scanning QR codes. You can do this by going to Settings > Apps > Tap Owlet App > Set as Default > Open Supported Links
  8. If it still persists, try reconnecting Wi-Fi. Make sure your Wi-Fi network doesn’t use special characters such as “%” as Owlet software doesn’t recognize them
  9. Do a factory reset of the camera and force app to quit before restarting