Baby Monitors

How to Fix Motorola Baby Monitor Not Working

Ashley Davis

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If you own a Motorola Baby monitor and have realized issues with it not turning on, charging not working, night vision not working, constant beeping, sound not working, or constantly getting connection/pairing issues, then you have come to the right place. As a technical baby monitor and baby safety expert, I am here to provide you with solutions on how to troubleshoot such problems.

I have worked with several parents who own the Motorola Baby monitor and have managed to tackle various issues that arise from time to time. I must admit that the older models of Motorola Baby monitor such as MBP36 had several issues such as overheating and repeated signal loss.

While recent models of Motorola not traded under the Hubble brand are getting better, most users still face some problems. Such issues are not unique to Motorola and in this post, I have shared details on how to fix Motorola sound issues, charging issues, connection issues, and more.

Read on to learn how you can fix your Motorola monitor today!

7 Ways to Fix Motorola Baby Monitors Sound Not Working:

If your Motorola monitor gives you no sound at all, follow these 7 steps to fix it;

1. Reset your Motorola Monitor:

Try doing a reset of the monitor by turning off the parent unit and unplugging the baby unit. Next, remove the battery pack from the parent unit and disconnect the back battery cover. Inspect the batteries and remove them. Leave both units in this state for 5-10seconds. After that, plug in the baby unit and turn on the parent unit. If the issue persists, recharge the parent unit and avoid dead batteries.

Here are details of steps to reset Motorola Baby Monitor

2. Get the monitor and camera closer for better connectivity:

Another way to fix sound issues with your Motorola monitor is to get the monitor and camera closer for better connectivity. If you are using a wireless connection, try moving the parent unit closer to the baby unit. If you are using a wired connection, check that the cables are properly connected and not loose.

Most Motorola brands have a range of 700 to 1000 ft. range in a straight line of sight. If you are still experiencing sound issues, try resetting your monitor again and moving it closer to the camera until you find a sweet spot where the connection is strong enough. If you live in a large house with thick walls, consider getting a monitor that uses DECT transmission technology as they are known to have a better range than those using FHSS and DSSS.

3. Check speaker connection:

Loose or poor connections can also result in sound issues. Check that the speaker is firmly plugged into the parent unit. If you are using a wireless connection, make sure that the batteries in both units are not low and need to be replaced.

4. Check the audio settings:

If you still can’t hear any sound coming from your Motorola monitor, check the audio settings. On the parent unit, there should be a volume control knob that you can turn up. Make sure that the audio mode is not set to “vibrate” or “silent”.

On the baby monitor, there is usually a volume control as well. Check that it is turned up and not muted. There may also be an audio setting on the baby monitor that you can adjust. Try setting it to “high” to see if that makes a difference.

5. Replace a faulty speaker:

If you have tried all of the above and you still can’t hear any sound coming from your Motorola monitor, it is possible that the speaker is faulty and needs to be replaced.

6. Replace the batteries:

Low batteries can also cause sound issues. If you have not done so already, try replacing the batteries in both units. Use only high-quality batteries such as alkaline or lithium. Avoid using carbon-zinc batteries as they tend to leak and damage the units.

7. Check for issues with the baby unit microphone:

Motorola models come with an ultra-sensitive microphone that is supposed to capture even the faintest of sounds. If you can’t hear any sound coming from your monitor, it is possible that the microphone on the baby unit is not working. Try moving the baby unit closer to the crib and see if that makes a difference. If not, try resetting the baby unit and repairing it with the parent unit.

Motorola Pekaboo Troubleshooting tips:

As shown in the snapshot below, the Motorola Pekaboo brand has 9 key components that make up the monitoring system.

Troubleshooting Motorola baby monitor microphone for sound, pairing button, switch button and more parts
A snapshot showing different parts of the Motorola baby monitor

If the camera is not working in your Peekaboo brand, it might be because of wifi connection. Please check that the monitor is connected to the internet and your home wifi network. If it is, please try unplugging the monitor from the power outlet for 30 seconds and then plugging it back in.

Another reason why the camera might not be working could be because of a low battery in either the parent unit or baby unit. Please check that both units have batteries that are above 50%.

Image of Motorola Peekaboo troubleshooting it
Image of Motorola Peekaboo

You can get more details on Peekaboo’s manual here.

How to get sound on Motorola baby monitor

To change the volume on the Parent Unit, press either the + UP or – DOWN button while in camera viewing mode. the parent Unit also has 8 brightness level settings which can be changed by pressing < LEFTor > RIGHT while in camera view.

The control/console of the MBP36S has an LED which will glow RED when the unit is muted. This can be turned off by pressing the MUTE button on the control/console.

If no sound is coming from the Parent Unit, please check that the volume is not muted and try increasing the volume.

What if the volume is too low?

If the monitor is still not picking up any sound, it might be that the mic is located too far away from the source of the noise. Try moving it closer or adjusting its position.

It could also be that the volume needs to be turned up on the Parent unit. To do this, press either the + UP or – DOWN button while in camera viewing mode.

The parent unit also has 8 brightness level settings which can be changed by pressing < LEFT or > RIGHT while in camera view.

How to Reset Motorola baby monitor:

On the screen unit of your Motorola brand, you should see a small reset pinhole on the left side and you can use a pin to reset it. All you need to do is to insert the reset pin into that hole and press it for about 10 seconds.

After you see all the lights on the unit go off, release the reset button and then turn on your Motorola monitor again. You will see the pair light start to blink, which means it is in pairing mode now.

The video below has all the steps you need to follow to reset Motorola MBP36S;

Motorola baby monitor not working: Ways to Fix

There are several reasons why the night vision might not be working in your Motorola baby monitor. Below are some troubleshooting tips that might help you fix the problem.

1. Check the power source

The first thing you should do is to check if the units are properly plugged in and that the batteries are not low. If you are using a wireless connection, make sure that the signal is strong enough.

Night vision mode uses considerably more energy/power and therefore will shorten battery life.

2. Check that night vision is turned on

There is usually a switch or setting on the baby monitor that you can use to turn on night vision. Make sure that it is turned on and set to the correct mode. Most Motorola brands come with a sensor that automatically turns on night vision mode at low light conditions but if the sensor is not working, you may have to manually turn it on.

3. Clean the night vision lens

If the night vision lens is dirty, it can affect the quality of the image. Try cleaning the lens with a soft, dry cloth to see if that helps.

4.Make sure there is no false light that makes the sensor ineffective:

-Keep the baby monitor away from direct sunlight or strong light sources as this can cause the sensor to become ineffective.

– If you have a lamp in the room, make sure it is not pointed directly at the baby monitor as this can also cause the sensor to become ineffective.

5. Reset the units

If all else fails, you can try resetting the units. To do this, unplug them for a few minutes and then plug them back in. This will often clear up any minor glitches that might be causing the problem.

If the above suggestions do not work, read this other guide on how to fix night vision on cameras and monitors.

For MBP36S brand, follow the steps described in the video below to fix night vision issues with pictures not showing or screen going dark;

Screenshot from Motorola Baby Monitor Manual with troubleshooting tips for power indicator issues
Screenshot from Motorola Baby Monitor Manual with troubleshooting tips for power indicator issues

Motorola Baby Monitor Beeping a lot – how to fix:

If your Motorola Baby Monitor is beeping frequently, it may indicate a loss of communication between the Parent Unit and the Baby Unit. Firstly, ensure that both units are charged and turned on. If the battery level of the parent unit is low, it needs to be charged before proceeding. Next, check if the units have been positioned too far apart, causing a signal loss. You can try moving them closer together to resolve the issue.

If the above does not help, try resetting the monitor following these steps.

Motorola screen not connecting/pairing with the camera: 7 Solutions to Fix

If you are unable to connect or pair the Motorola parent unit with the baby monitor camera, try these troubleshooting tips:

  • Ensure that both units are turned on and charged. If the battery is low, it may not establish a connection.
  • Check if there is any electromagnetic interference from other devices such as phones or routers near your monitor.
  • Try resetting both units as mentioned in the previous section.
  • If none of these steps work, it could be a hardware issue and you may need to contact Motorola customer support for further assistance.
  • For Motorola Wifi monitors, ensure that the monitor is connected to a stable and strong wifi network. Any interruptions or weak signals may prevent the units from connecting.
  • If your Motorola monitor unit has an antennae, make sure it is fully extended for optimal signal strength.
  • Try moving the monitor and camera closer together to see if that establishes a connection.

Motorola Baby monitor not charging – how to fix:

If you are facing issues with charging your Motorola baby monitor unit, here are some troubleshooting tips to help resolve the issue:

  • Check if both units are properly connected to their respective power sources. If not, connect them securely and try again.
  • Ensure that the charging cables and adapters being used are compatible with the Motorola baby monitor. Using a different cable or adapter may result in charging issues.
  • If the battery is completely drained, it may take some time for the unit to start charging again. Leave it plugged in for a while and try again.
  • Try cleaning the charging ports on both units with a dry cloth to remove any dust or debris that may be blocking proper contact.
  • Reset the monitor unit as mentioned in the previous section. Sometimes, a simple reset can fix charging issues.
  • Check to see if the adapter is plugged in into the wall outlet. Sometimes, it may appear to be plugged in but is not making proper contact.
  • If none of these steps work, it could be a hardware issue and you may need to contact Motorola customer support for further assistance.

Some of the older models of Motorola such as MBP36 had issues with overheating which led to the melting of soldering materials resulting in charging problems. If you have an older model and none of the above steps work, this guide on baby monitor charging has details.

Which are some of the best Motorola brands?

If you want single-camera Motorola brands that are expandable, these are the top models currently available in the market;

  • 1. Motorola Halo+
  • 2. Motorola Connect60 by Hubble Connected Video Baby Monitor
  • 3. Motorola Comfort75 Video Baby Monitor
  • 4. Motorola Connect40
  • 5. Motorola MPB85connect

If you want Motorola brands that come with 2 cameras and ideal for monitoring twins or more than one kids, consider the following;

  • 6. Motorola MBP50-G2
  • 7. Motorola Comfort75-2
  • 8. Motorola Peekaboo Twin Cameras
  • 9. Motorola Comfort 50-2

It should go without saying that the best brands of Motorola are those with excellent night vision images and videos – see our top picks here.

Motorola baby Monitor Warranty:

Most Motorola baby monitor brands come with a 1-year limited manufacturer warranty which covers warranty monitor malfunctions including sound, battery issues, night vision, and sound issues, among others.

You should, however, note that Motorola is not very generous with its warranty as other brands such as Infant Optics DXR 8. I can compare or equate Motorola and brands such as VTech as they have stringent policies aimed at discouraging or making it impossible to claim a warranty. VTech’s warranty period is only 3 months and they’ve made their warranty claims almost impossible.

They note on their website and manuals that you will need to provide a copy of your dated sales receipt to confirm your warranty status.

I do like that they do not require registration of warranty though. Some brands require you to register your device within 2 weeks of purchase in order to qualify to warranty claims.

A snapshot with Motorola Baby Monitor warranty details
A snapshot with Motorola Baby Monitor warranty details. Source: Motorola Manual

To file a warranty claim, you will need to provide the following;

  • Your full name
  • Address
  • Phone number
  • Email address
  • Date of purchase
  • A description of the warranty claim
  • Attach a copy of your dated sales receipt or order number (if purchased online)

Customer service contacts for Motorola Baby Monitor

If you have tried all of the troubleshooting steps and are still having issues, please contact Motorola customer care for assistance. You can use their US number;  1-888-331-3383 or follow the instructions on how to reach them described in this guide