If you’re experiencing difficulties connecting your Owlet to WiFi or encountering issues connecting it to the app or base station, I have put together comprehensive step-by-step troubleshooting instructions to help resolve the Wi-Fi connection problems with your Owlet.
Unlike other traditional Wi-Fi monitors, Owlet comes with a base station that connects your monitor to the internet. This base station is crucial for Owlet functionality and enables you to check on your baby from anywhere using your smartphone or tablet. However, like any other connected device, Owlet may have trouble connecting to WiFi at times. Don’t worry; we’re here to help!
Owlet’s transmission system operates by establishing a local Bluetooth connection between the base and Owlet Sock 3. However, the base station must be connected to Wi-Fi to deliver audio, visual, and vital sign data of your baby to the app.
Unlike traditional non-Wi-Fi monitors that directly transmit signals from the camera to the display unit, Owlet employs a three-stage process. Signals are initially relayed to the base station, which is connected to the cloud via the internet, and then finally transmitted to your smartphone app.
This guide is part of our troubleshooting guides for baby monitors to ensure parents and our readers here at SaferForBaby get to have their babies safer with properly functioning monitors. Read more about Owlet Care’s Smart Sock V3 vs v2.
In this guide, I have elaborated on proven steps to fix your Owlet connection problems.
Owlet base not connecting to Wi-Fi:
Before troubleshooting the connection of your Owlet base to Wi-Fi, please note that Owlet is compatible with dual-band routers, meaning it works with both 2.4GHz and 5.0GHz frequencies. For the initial setup, both your Owlet device and your phone or tablet must be connected to the 2.4GHz network. To ensure a smooth setup process, please perform the setup within 10 feet of your router. Once the setup is complete, you can move your phone or tablet back to the 5GHz network.
Before Troubleshooting Owlet Wi-fi Connection Issues:
Before troubleshooting the Wi-Fi connection issues with your Owlet, ensure that you meet the following conditions:
- Use the correct Wi-Fi password.
- Connect to a 2.4g Wi-Fi network (5g is not compatible).
- Confirm your internet is working by browsing a website on another wireless device connected to your home Wi-Fi.
Troubleshooting tips to fix owlet base not connecting to wi-fi:
- If the Owlet base station is located far from your router, consider relocating it closer to the router for improved signal strength. Please note that the base can be moved after the initial setup.
- To ensure a reliable Wi-Fi connection, it’s important to check the signal strength. You can do this by browsing with another device and verifying the quality of the connection. If you find that the signal is weak, a simple solution is to reboot the router.
- If the Wi-Fi indicator light on the Owlet Base is not illuminated at all, please make sure that your Owlet is connected to a Wi-Fi network. Once connected, you should observe a green light, indicating that your Owlet is successfully connected to Wi-Fi.
- If the Wi-Fi light is on but the connection was unsuccessful during sock setup, it’s possible that there was an error with the app. To proceed, you can skip ahead in the setup process by clicking the “Skip Forward” button located at the bottom right of the screen. Once you’ve done that, you can proceed with the registration process.
- If the Wi-Fi light is illuminated but the registration process fails, please navigate to the Wi-Fi settings on your device. Verify that you have disconnected from the Owlet Wi-Fi network and are now connected to the same home network you intend to connect the base station to.
Fixing Owlet Connection by Connecting through Computer Wi-Fi
If you’re experiencing issues connecting your Owlet Base Station to WiFi using the Owlet App, an alternative option is to connect your Base Station to WiFi using a computer. You can use any computer, desktop, or laptop that uses either iOS or Windows operating system.
Note that Owlet Sock 3 now supports dual-band transmission and can use either 2.4GHz Wi-Fi or 5.0 GHz Wi-Fi network.
Below are the steps to follow to connect your Owlet Base to WiFi using a computer;
Step 1: Connect the Base Station to a power source:
Make sure you use the adapter that comes with the Owlet package when you get it from the manufacturer.
Step 2: On your desktop or laptop, click to choose a WiFi network.
Click on the Wi-Fi symbol on the right bottom corner of your computer(for most Windows models) or navigate to top right if you’re using a Mac computer. Below is a screenshot of the Wi-Fi symbol that you can click to initiate Owlet connection to Wi-Fi network;
Step 3: Locate a network named “Owlet-XXXXXXXXXXX”.
As shown in the image below, pick a network that start with “Owlet-” followed by 12 small letter characters. It could be “Owlet-e9e8b71bb664”
Step 4: Connect using the local computer connection page.
To connect to the Owlet WiFi network on your PC, follow these steps:
- Choose the Owlet WiFi network from the available options.
- Open a new internet browser window and enter “192.168.0.1” in the search bar.
- Press enter or click search to access the WiFi connection page.
- Here, you can manually connect the Base Station to the internet
- Click “connect” to select your network and enter any required password or credentials.
- Finally, click “Connect” to establish the connection.
For Mac users, follow these steps to connect to the Owlet Base Station network:
- Select the Owlet Base Station network from the available WiFi networks.
- Enter the password or credentials if required, and click “Connect”.
- A status window will appear. Enter your password and click “Connect”. If the window doesn’t appear, open a new internet browser window and enter “192.168.0.1” in the search bar.
- Wait for the Base Station to connect and then reconnect to your regular computer network.
You’ll know that the Owlet is connected when the green indicator light on the bottom of the Base Station illuminates. Remember to reconnect your computer to your regular WiFi network. After successful connection to the home WiFi network, the Owlet network will disappear. To reset WiFi credentials and make the Owlet network visible, please refer to the instructions provided here. If the Owlet App is available, you can proceed with the setup within the app after connecting to WiFi.
23 Ways to Fix Owlet Won’t Connect to Wi-Fi/Phone:
You may find yourself thinking that maybe your Owlet is not compatible with your phone such as iPhone but that’s not entirely true. This could be because your phone is failing to detect the Owlet Wi-Fi. I was only able to find very few phone models that are not compatible with Owlet.
If you are struggling to connect Owlet Wifi to your phone, below are some of the suggestions to fix:
- Power cycle the base station: Unplug the base station and plug it back in after 10 seconds. Wait for a few minutes and try connecting again.
- Forget and rejoin: On your phone, go to your Wi-Fi settings and forget the Owlet network. Then try reconnecting by adding it as a new network.
- Turn off mobile data: Make sure that your mobile data is turned off before attempting to connect to the Owlet Wi-Fi. This could interfere with the connection process.
- Update your phone’s software: Make sure that your phone is running on the latest Owlet software version. If not, update it and try connecting again.
- Check for interference: Sometimes, other electronic devices or thick walls can cause interference with Wi-Fi signals. Move closer to the base station or try connecting in a different room.
- Restart your phone: Sometimes, a simple restart of your phone can fix any connectivity issues. Try restarting your phone and then reconnecting to the Owlet Wi-Fi.
- Check for battery level: If the battery of your Owlet is low, it may not be able to establish a strong Wi-Fi connection. Charge the Owlet and try connecting again.
- Disabled PMF: Some routers have Protected Management Frames (PMF) enabled, which can cause issues with Owlet Wi-Fi connection. Check your router’s settings and disable PMF if necessary.
- Set the security mode type to WPA+WPA2 PSK instead of WPA2 PSK: This has been reported to help with Owlet Wi-Fi connection issues. WPA2 PSK has superior security settings compared to WPA PSK but it may not be compatible with the Owlet. Changing to a combined WPA+WPA2 PSK setting could resolve this issue.
- Turn off band steering: Band steering allows your router to automatically switch between 2.4GHz and 5GHz bands for better Wi-Fi performance. However, it can sometimes cause issues with Owlet Wi-Fi connection. Turn off band steering in your router’s settings and try connecting again. For Owlet Smart Sock 2, always use 2.4 GHz and would also recommend sticking with 2.4GHz even for the dual-band Owlet v3. Turning off auto channel selection on 2.4ghz wifi is the best solution. Many users(as per this Reddit Owlet forum) found this to have their issues.
- To avoid interference which can make Owlet Wi-Fi connection to phone difficult, Fix the channel at 6 as it can roam to different channels. A few users mentioned how their Owlet on “Auto” setting roamed to different channels from 8 to 13 with overlaps or from 1 to 5 with some overlaps. They were, however, able to re-established once they fixed the channel at 6.
- Delete and redownload the Owlet app: Sometimes, the issue may not be with your Wi-Fi settings but with the app itself. Try deleting and redownloading the Owlet app and see if that helps with connecting to Wi-Fi.
- Run Wi-Fi diagnostics: If the previous steps didn’t work, try running Wi-Fi diagnostics on your smartphone or tablet. This can help identify any issues with your device’s Wi-Fi connection and provide possible solutions.
- To resolve Wi-Fi connection issues with your phone, try using an Owlet Wi-Fi password without any special characters. Certain users have reported success by changing their Wi-Fi password from one containing special characters like “$”, “&”, “@”, or “#” to a plain text password without any special characters. This adjustment allowed their Owlet Wi-Fi to connect to their phone seamlessly. While it may sound unrealistic fix, it is possible that Owlet’s software may not have ability to recognize special characters.
- To optimize your WiFi router, consider splitting it into separate 2.4GHz and 5GHz channels so you have a better chance to connect to Owlet Wi-Fi. For the 2.4GHz channel, set the output to a value lower than 10. You can typically do this by logging into your router using the admin login details printed on the device or through a provider’s app. If you’re unsure, try typing 192.168.0.1 in your browser’s address bar and follow the instructions.
- Disconnect VPN if you’re using it: Owlet does not support VPN connections. If you’re using a VPN on your device, try disconnecting it and connecting to Wi-Fi again.
- Switch from 2.4GHz to 5.0 GHz if you have the Owlet V3 version
- Contact customer support: If none of the above methods seem to work, don’t hesitate to reach out to Owlet’s customer support team for further assistance. They may be able to provide additional troubleshooting steps or determine if there is a hardware issue with your Owlet device. You can reach them through phone, email, or live chat on their website.
- Stay up-to-date with software updates: Owlet regularly releases software updates to improve the performance and functionality of their devices. Make sure to check for any available updates in the Owlet app or on their website and install them as needed. This may also help fix any connectivity issues you may be experiencing.
- Consider resetting your Owlet device: If all else fails, try resetting your Owlet device. To reset the device, press and hold down the base station button for 15 seconds until the lights on the base turn off and then back on again. This will reset the Wi-Fi connection and may help resolve any connection issues you are experiencing.
- Make sure your Wi-Fi network is secure: It’s important to ensure that your Wi-Fi network is secure and password protected. If your network is left open, it may be susceptible to hacking or interference from other devices, which can impact the connectivity of your Owlet device.
- Check for nearby electronic interference: Electronic devices such as microwaves, cordless phones, and Bluetooth devices can interfere with your Wi-Fi network and cause connectivity issues. Make sure to check for any nearby devices that may be causing interference and move them away from your Owlet device.
- Consider using a Wi-Fi extender: If your Owlet device is located far from your Wi-Fi router, consider using a Wi-Fi extender to improve the strength and reach of your network. This may help improve the connectivity of your Owlet device.
Some additional resources to also read;
- Reddit Forum to Fix Owlet Wi-Fi: Owlet baby monitoring device cannot connect to wifi network
- Owlet – does yours have trouble staying connected to wifi?
- Owlet sock and 5g internet connection – successful set up?
Cannot See the Owlet WiFi During Setup:
If you are unable to see the Owlet WiFi network during setup, try the following troubleshooting steps:
- Make sure your phone or tablet is connected to a 2.4GHz Wi-Fi network.
- Restart your phone or tablet and try again.
- Move closer to your Owlet device and try again – at least 10 ft
- Make sure the router is plugged in to power
- Power cycle the router: unplug the power, wait 30 seconds, then plug it back in
- Try using a different phone or tablet to set up your Owlet device
- Ensure you are not using VPN in your devices
- Delete and redownload the app
- Check for any updates on your phone or tablet’s operating system and update if necessary.
If none of these troubleshooting steps work, please contact Owlet customer support for further assistance.
In some cases, an issue with the Owlet Wi-Fi connection may be due to a weak or unstable internet connection. If you continue to have trouble connecting your Owlet device to Wi-Fi, consider trying these additional troubleshooting steps:
- Move your router closer to the Owlet device
- Check for any obstructions between your router and the Owlet device that could be causing interference
- Try using an ethernet cable to connect your router to a wired internet connection
- Reset your router to factory settings and set it up again with the correct settings for your home network
- Consider using a Wi-Fi extender or booster to improve the signal in the area where you are trying to use your Owlet device
- Contact your internet service provider (ISP) for further assistance if you continue to experience connectivity issues.
In addition to Wi-Fi connectivity, Owlet devices also require a power source to function properly. If your Owlet device is not connecting to Wi-Fi, it may be due to a lack of power. Make sure the device is fully charged or plugged in and try again.
Owlet has a support page on troubleshooting Owlet when it can’t see the phone.
How to Reset Owlet Smart Sock Wi-Fi:
If your Owlet Smart Sock is not connecting to Wi-Fi, you can try resetting it following these steps:
- Unplug your Owlet Dream Sock base station from the power source and remove the Sock
- On the bottom of the device, locate the small button labeled “Reset”.
- Continuously press the button until you hear the Dream Sock base station emit 4 chirps. At this point, the light ring will transition to a blinking orange. Once the chirp is heard, you can release the pressure.
- Rapidly press the button on the base station 3 times. You will hear three chirps in response. It’s crucial to press the button while the ring is blinking orange to ensure proper clearing of the WiFi.
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Sarah Davis is one of the co-founders of Safer For Baby, where she brings her expertise as a certified elementary school teacher in Florida and Alabama. With a focus on working with children with special needs, Sarah is deeply passionate about adaptive technologies and mobility gear for these kids. She is currently working towards becoming a certified car seat technician, and through our website, she provides personalized consultations to help parents find the perfect car seat for their child. Sarah’s dedication extends beyond her work at Safer For Baby; she also serves as a board member for Friends Of the Girl, an NGO that supports girl child education in Kenya. She will soon finish her postgraduate degree in Special Needs Education and hopes to continue her advocacy work for children with disabilities.